Delivery & Shipping

Softcore Group Industrial Solutions ships from Gauteng and delivers industrial drives, automation, electrical and networking equipment to businesses and individuals throughout South Africa. This page is a summary; our full Shipping Policy applies to all orders.

Standard Delivery Time

Our standard estimated delivery time is 7 to 14 business days, starting once full cleared payment has been received and the order is accepted. This is an estimate, not a guaranteed date. Orders are payable in full upfront unless alternative terms have been agreed in writing.

Business Days & Order Processing

Our business hours are Monday to Thursday 08:30–16:30 and Friday 08:00–13:00. We are closed on weekends and public holidays. Orders placed on a weekend, on a public holiday or outside business hours are processed on the next business day, and delivery times are counted in business days from then.

Special-Order, Imported and Custom Products

Special-order products (including Delta drives): availability and delivery time are confirmed on quotation or order confirmation.
GTAKE drives are imported ex China, with an estimated delivery of 2 to 4 weeks to South Africa from cleared payment.
Control panels and configured products need additional production time. The lead time is confirmed separately.

Shipping Costs

Courier arrangements are available for supported shipments up to 100 kg, subject to packed dimensions, handling requirements, destination and carrier acceptance. Cabinets below 100 kg are not automatically RFQ solely because they are cabinets. Shipments requiring a truck may take an additional one or two business days to arrange; this is an arrangement allowance, not the total delivery time.

Long masts, rigid items longer than approximately 2 metres, oversized or unusually shaped goods, and shipments outside supported weight or dimensional limits may need a separate freight quotation. GTAKE imported-to-order products retain the lead time and freight arrangements stated in the accepted quotation. Any additional charge must be disclosed and agreed before it is incurred; a customer is not automatically bound to an undisclosed surcharge.

No Customer Collections

Softcore operates online and does not offer customer collection or public walk-in visits. Orders are delivered to the agreed address. Business address disclosures do not identify a public shop or collection point. Please contact info@softcoregroup.co.za for delivery and return arrangements.

Receiving Your Order

Please provide a complete delivery address and a contact number, and check your goods on arrival. If anything arrives damaged, tell us as soon as possible with photos of the packaging, the label and the product, and keep the original packaging. See our Refund Policy for returns and damaged goods.

Questions?

For an ETA on a specific product, contact our team or email info@softcoregroup.co.za.

Knowledge Centre

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Why Is My Solar Pump Not Delivering Enough Water?

Understand low solar-pump output: sunlight variation, pumping head, borehole water levels, changing demand and the observations that help assess the actual cause.

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Clean Water, Wastewater and Slurry Pump Control: Why the Duty Matters

Learn why fluid properties, solids transport, flow, head and operating limits affect pump control—and why matching motor kW ratings do not establish the same control requirements.

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Remote Monitoring vs Remote Control: What Equipment and Integration Are Needed?

Learn the difference between viewing equipment data and changing operation remotely, including feedback, permissions, outage behaviour and the integration each function needs.

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Custom Control Panels: Turning a Project Specification Into an RFQ

Learn how a process description, operating sequence, load schedule and I/O requirements become a clear control-panel specification—and how to compare quotations on the same scope.

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Coastal and Marine Equipment: Corrosion and Environmental Requirements

Understand salt exposure, corrosion, condensation, enclosure materials and marine approvals before selecting equipment for coastal installations.

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Industrial Networking for Remote Sites: Choosing the Connection, Power and Equipment

Understand fibre, wireless and cellular links for remote industrial sites, including data needs, power, environmental exposure and what happens when communications fail.

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Urgent Industrial Breakdowns: What to Send With Your Replacement Enquiry

Learn why exact identification, fault context and compatibility checks help resolve replacement enquiries faster—and how to organise that information during a breakdown.

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Industrial Equipment for Dusty Sites: Dust, Cooling and Environmental Requirements

Learn how dust, heat and contamination affect industrial controls, why enclosure protection and cooling must work together, and how to describe the installation conditions.

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Diesel, Petrol and Generator-Powered Pumps: Can They Be Converted to Solar?

This guide explains the energy path in each pump arrangement, what a solar pump inverter actually does, and why daily water demand matters when assessing a conversion.

Stock photograph of rooftop ventilation ductwork on an industrial building

Motor Control for HVAC and Ventilation: Speed Control and Feedback Explained

This guide explains speed control, feedback and existing building controls, then shows which motor and application details are needed to assess a change.