Legal notice
Last updated: 12 August 2026
1. WEBSITE OWNER AND OPERATOR
This website is owned and operated by:
Softcore (Pty) Ltd
Company Registration Number: 2025/519816/07
35 Anne Street
Midrand
South Africa
Email: info@softcoregroup.co.za
Telephone: +27 64 619 3587
Softcore (Pty) Ltd is a private company incorporated in the Republic of South Africa.
2. PURPOSE OF THIS WEBSITE
This website provides information about Softcore, its products, capabilities, sourcing activities, quotations, industrial supply solutions and related services.
Certain products may be purchased directly through the website.
Other products may require:
• A request for quotation
• Technical clarification
• Supplier confirmation
• Special delivery arrangements
• Project-specific pricing
• Special-order procurement
• Custom fabrication
• Configuration
• Import arrangements
Use of this website and transactions concluded through it are subject to Softcore's Terms of Service and other applicable policies.
3. PRODUCTS AND SERVICES
Softcore supplies industrial, electrical, automation, networking, structured cabling, fibre optic, control, water, pumping, operational and related products and solutions.
This may include:
• Industrial automation equipment
• Variable speed drives
• PLC and control equipment
• Industrial networking products
• Electrical products
• Structured cabling
• Fibre optic products
• Control panels
• Electrical panels and distribution boards
• Enclosures
• Cabinets
• Custom fabrication
• Project-specific equipment
• Special-order products
• Imported-to-order products
• Related industrial supply solutions
4. PRODUCT INFORMATION
Softcore makes reasonable efforts to ensure that information published on this website is accurate and current.
However, product information may originate from:
• Manufacturers
• Distributors
• Wholesalers
• Suppliers
• Product catalogues
• Datasheets
• Technical documentation
• Other legitimate product information sources
Manufacturers and suppliers may change specifications, product appearance, packaging, model numbers, accessories, firmware, availability or product ranges without prior notice.
Website information should not be treated as a guaranteed technical specification unless expressly confirmed by Softcore in writing.
Where technical suitability is material to an application, customers should consult applicable manufacturer documentation and confirm requirements before ordering.
5. PRODUCT IMAGES
Product photographs and illustrations may be supplied by manufacturers, distributors, wholesalers, suppliers or other legitimate product information sources.
Images may be illustrative.
Actual products may differ slightly in respect of:
• Packaging
• Labelling
• Colour
• Connectors
• Product casing
• Manufacturer revisions
• Cosmetic details
provided that the relevant product function and specification are not materially altered.
6. PRODUCT AVAILABILITY
All products are subject to availability.
Products displayed on our website may include:
• Products held by Softcore
• Products available from local distributors
• Products available from wholesalers
• Products available from manufacturers
• Products sourced specifically after an order is placed
• Products imported to order
Supplier stock can change without notice.
Display of a product on the website does not guarantee that stock remains available at the time an order is processed.
7. PRICING
Prices displayed on the website may change due to factors including:
• Supplier pricing
• Manufacturer increases
• Exchange-rate movements
• Freight charges
• Import costs
• Duties
• Taxes
• Availability
• Product configuration
• Project requirements
Softcore makes reasonable efforts to maintain accurate pricing but reserves the right to correct obvious pricing, typographical, data or system errors in accordance with the Terms of Service and applicable law.
8. QUOTATIONS AND RFQ PRODUCTS
Some products and solutions are supplied on a quotation basis.
Products identified as:
• RFQ
• Request for Quotation
• Special Order
• Project Order
• Custom
• Imported to Order
• Special Delivery
may require additional confirmation regarding:
• Price
• Availability
• Technical specifications
• Freight
• Lead time
• Supplier stock
• Project requirements
Submitting an RFQ does not itself create a binding order.
9. SPECIAL ORDERS
Certain products are ordered specifically for individual customers and are not ordinarily held by Softcore as standard stock.
Special Orders may include products that are:
• Sourced specifically for a customer
• Ordered from a supplier specifically for a customer
• Reserved for a particular project
• Imported specifically for a customer
• Procured against an accepted quotation
• Configured for a customer's requirements
• Non-standard or project-specific
10. CUSTOM FABRICATION AND CONFIGURED PRODUCTS
Softcore may supply or arrange products which are:
• Manufactured
• Fabricated
• Assembled
• Wired
• Programmed
• Configured
• Modified
• Designed
according to customer requirements.
Examples may include:
• PLC panels
• VSD panels
• MCCs
• Main distribution boards
• Sub-distribution boards
• Control panels
• Telemetry panels
• RTU panels
• Pump control panels
• Borehole control systems
• Reservoir control systems
• Junction boxes
• Marshalling panels
• Enclosures
• Cabinets
• Kiosks
• Feeder pillars
• Outdoor telecom or fibre cabinets
• Project-specific assemblies
• Other custom products
11. ACCEPTANCE AND COMMENCEMENT OF SPECIAL OR CUSTOM ORDERS
By accepting a quotation, making payment, issuing an accepted purchase order, approving a drawing or specification, or otherwise instructing Softcore to proceed, the customer authorises Softcore to begin fulfilling the order.
This may include:
• Placing supplier orders
• Purchasing materials
• Purchasing components
• Reserving stock
• Commencing fabrication
• Commencing manufacture
• Commencing assembly
• Commencing wiring
• Commencing programming
• Commencing configuration
• Commencing design or engineering work
• Incurring freight
• Incurring import costs
• Incurring labour
• Incurring other project-specific costs
12. NON-CANCELLABLE COMMITTED ORDERS
Once Softcore has acted on an accepted Special Order or Custom Order and has incurred committed or non-recoverable costs, the customer may not cancel the order merely because:
• The customer changes their mind
• The customer no longer requires the product
• The customer's project is cancelled
• The customer's project is postponed
• The customer's own client cancels
• The customer obtains an alternative product
• The customer selects another supplier
• The customer's budget changes
• The customer's circumstances change
Softcore should not be required to absorb costs incurred specifically at the customer's instruction.
Such costs may include:
• Labour
• Materials
• Components
• Supplier charges
• Manufacturer charges
• Fabrication
• Manufacturing
• Assembly
• Design
• Engineering
• Programming
• Configuration
• Testing
• Freight
• Import costs
• Customs-related costs
• Supplier cancellation charges
• Other project-specific expenses
Amounts attributable to committed or non-recoverable costs are therefore non-refundable in the event of a convenience or change-of-mind cancellation, to the extent permitted by applicable law.
Nothing in this section limits legitimate statutory rights relating to defective goods, defective workmanship, incorrect supply or another right that cannot lawfully be excluded.
13. CUSTOMER PROJECT CANCELLATION
Cancellation, postponement or termination of the customer's own project, contract or end-customer order does not automatically cancel the customer's obligations to Softcore.
Where Softcore has already incurred commitments or costs in reliance on an accepted order, those commitments remain subject to the agreed transaction terms and applicable law.
14. CUSTOMER-SPECIFIED PRODUCTS
Where a customer provides a:
• Manufacturer
• Model number
• Part number
• SKU
• Technical specification
• Drawing
• Datasheet
• Bill of materials
• Written product requirement
Softcore may rely on that information when sourcing or supplying the product.
The customer remains responsible for confirming that the specified product is suitable for its intended application unless Softcore expressly agreed in writing to undertake product selection, system design or engineering responsibility.
15. TECHNICAL INFORMATION AND PRODUCT SELECTION
Industrial, electrical, automation and networking products may require specialist selection, installation, programming or commissioning.
Relevant technical factors may include:
• Supply voltage
• Phase
• Frequency
• Current
• Power rating
• Communications protocol
• Input/output requirements
• Environmental rating
• Dimensions
• Mounting requirements
• Manufacturer compatibility
• Software compatibility
Customers should seek appropriate technical advice where product suitability is uncertain.
16. INSTALLATION AND COMMISSIONING
Certain equipment should be installed, configured or commissioned by suitably qualified persons.
Softcore is not responsible for damage arising solely from:
• Incorrect installation
• Incorrect wiring
• Incorrect voltage
• Incorrect configuration
• Incorrect commissioning
• Unauthorised modification
• Failure to follow manufacturer instructions
• Use outside specified operating conditions
subject to applicable law.
17. DELIVERY
Softcore's standard estimated delivery timeframe for ordinary South African orders is:
7–14 BUSINESS DAYS FROM CONFIRMATION OF PAYMENT
This is an estimated delivery period and not a guaranteed delivery date.
Different lead times may apply to:
• RFQ products
• Special Orders
• Custom products
• Imported-to-order products
• Fabricated products
• Project orders
• Oversized freight
• Heavy goods
• Manufacturer lead-time products
Please refer to our Shipping Policy for complete delivery terms.
18. OVERSIZED AND SPECIAL FREIGHT
Some industrial products cannot be shipped through ordinary parcel courier services.
Large, heavy, palletised, unusually shaped or long rigid goods may require special freight arrangements.
Rigid products longer than approximately 2 metres may require a separate freight quotation.
Any applicable freight arrangement will be handled in accordance with our Shipping Policy and the relevant quotation or order terms.
19. RETURNS, CANCELLATIONS AND REFUNDS
Returns, exchanges, cancellations, defective products and refunds are governed by Softcore's Refund & Returns Policy.
Special Orders, Custom Orders and fabricated products may be subject to different cancellation rules because Softcore may incur supplier, labour, material, fabrication, freight or other costs specifically for the customer's order.
Customers should review the Refund & Returns Policy before placing or approving a custom or special order.
20. INTELLECTUAL PROPERTY
Unless otherwise stated, the Softcore name, branding, original website copy, graphics, page layouts, marketing materials and other original content are owned by or licensed to Softcore (Pty) Ltd.
This content may not be copied, reproduced, republished, distributed or commercially exploited without appropriate permission, except where permitted by law.
21. THIRD-PARTY TRADEMARKS AND PRODUCT INFORMATION
Manufacturer names, product names, trademarks, logos, product photographs, datasheets, manuals and technical documentation remain the property of their respective owners.
Their appearance on this website is for legitimate purposes including:
• Product identification
• Product description
• Technical reference
• Product sourcing
• Commercial supply
Softcore does not claim ownership of third-party intellectual property.
22. NO AUTOMATIC AUTHORISED DISTRIBUTOR OR AGENCY STATUS
Softcore may source and supply products manufactured by various third-party brands.
The display of a manufacturer's:
• Name
• Product
• Trademark
• Logo
• Photograph
• Datasheet
• Technical information
on this website does not by itself mean that Softcore is:
• An authorised distributor
• An authorised dealer
• An authorised agent
• An exclusive representative
• An official branch
of that manufacturer.
Where Softcore holds a specific authorised reseller, dealer, distributor, agent or partnership status, that relationship may be expressly identified separately.
23. THIRD-PARTY SERVICES
Softcore's website and operations may rely on third-party providers including:
• Shopify
• Payment processors
• Courier companies
• Freight providers
• Cloud providers
• Analytics providers
• IT service providers
• Other business service providers
These independent providers may have their own terms, policies and privacy practices.
24. THIRD-PARTY LINKS
This website may contain links to:
• Manufacturer websites
• Supplier websites
• Product documentation
• Payment services
• Courier services
• Technical resources
• Other third-party websites
Softcore does not control independent third-party websites and is not responsible for their:
• Availability
• Content
• Security
• Privacy practices
• Accuracy
• Terms of use
Inclusion of a link does not automatically constitute endorsement of the third party.
25. WEBSITE AVAILABILITY
Softcore does not guarantee that the website will operate without interruption, delay or error at all times.
Website access may temporarily be affected by:
• Maintenance
• Hosting services
• Software updates
• Technical failures
• Telecommunications failures
• Internet disruptions
• Cybersecurity measures
• Other circumstances outside our reasonable control
26. WEBSITE SECURITY
Users may not:
• Attempt unauthorised access to the website
• Circumvent website security
• Introduce malicious software
• Interfere with website functionality
• Attempt fraudulent transactions
• Harvest data unlawfully
• Misuse customer information
• Use the website for unlawful activities
27. PRIVACY
Personal information collected through this website is processed according to Softcore's Privacy Policy and applicable South African privacy legislation, including POPIA.
Please review the Privacy Policy for information regarding:
• Personal information collected
• How information is used
• Cookies
• Shopify
• Service providers
• Information sharing
• International processing
• Data-subject rights
• Privacy complaints
28. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Softcore is not liable for indirect, consequential or purely economic loss arising solely from:
• Reliance on general website information without appropriate technical verification
• Customer product-selection errors
• Incorrect installation
• Incorrect configuration
• Unauthorised modifications
• Use of equipment outside specified conditions
• Circumstances outside Softcore's reasonable control
Nothing in this Legal Notice excludes liability or statutory rights that cannot lawfully be excluded.
29. FORCE MAJEURE
Softcore will not be responsible for delay or failure caused by events reasonably outside its control.
These may include:
• Natural disasters
• Severe weather
• Fire
• Flooding
• War
• Civil unrest
• Industrial action
• Transport disruption
• Port disruption
• Customs delays
• Supplier failures
• International supply-chain disruption
• Government restrictions
• Telecommunications failures
• Infrastructure failures
• Load shedding
• Other events beyond Softcore's reasonable control
30. LEGAL POLICIES
Use of this website and transactions with Softcore may also be governed by:
• Terms of Service
• Privacy Policy
• Shipping Policy
• Refund & Returns Policy
• Any accepted quotation
• Any applicable purchase order accepted by Softcore
• Any project-specific written agreement
Customers should review the applicable policies before completing a transaction.
31. GOVERNING LAW
This website and this Legal Notice are governed by the laws of the Republic of South Africa.
Nothing in this Legal Notice prevents any person from exercising a right or remedy available under applicable South African law.
32. CHANGES TO THIS LEGAL NOTICE
Softcore may update this Legal Notice from time to time to reflect changes to:
• Our business
• Products
• Services
• Website
• Policies
• Suppliers
• Technology
• Applicable law
The current version will be published on our website with an updated revision date where appropriate.
33. CONTACT INFORMATION
Questions relating to this website or this Legal Notice may be directed to:
Softcore (Pty) Ltd
Company Registration Number:
2025/519816/07
35 Anne Street
Midrand
South Africa
Email:
info@softcoregroup.co.za
Telephone:
+27 64 619 3587