Privacy policy
PRIVACY POLICY
Last updated: 12 August 2026
Softcore (Pty) Ltd ("Softcore", "we", "us" or "our") operates this store and website, including the related information, content, features, tools, products and services made available through it (collectively, the "Services").
Softcore (Pty) Ltd is a private company registered in the Republic of South Africa under company registration number 2025/519816/07.
Our online store is powered by Shopify, which provides the ecommerce technology that enables us to make the Services available to you.
This Privacy Policy explains how we collect, use, store, process and disclose personal information when you visit or use our website, create an account, request a quotation, submit an RFQ, purchase products, communicate with us or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing or disclosure of personal information, this Privacy Policy will apply in relation to that personal information.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 ("POPIA").
Please read this Privacy Policy carefully.
1. RESPONSIBLE PARTY AND BUSINESS INFORMATION
The responsible party for personal information processed by Softcore is:
Softcore (Pty) Ltd
Company Registration Number: 2025/519816/07
35 Anne Street
Midrand
South Africa
Email: info@softcoregroup.co.za
Telephone: +27 64 619 3587
2. PERSONAL INFORMATION WE COLLECT OR PROCESS
"Personal information" means information relating to an identifiable natural or juristic person as recognised by applicable law.
The information we collect depends on how you interact with Softcore and the Services.
We may collect or process the following categories of information:
CONTACT INFORMATION
This may include:
• Name and surname
• Company or organisation name
• Job title or role
• Physical address
• Billing address
• Delivery address
• Email address
• Telephone or mobile number
ACCOUNT INFORMATION
Where customer account functionality is used, this may include:
• Username or account identifier
• Password or authentication information
• Saved addresses
• Preferences
• Account settings
• Order history
ORDER AND TRANSACTION INFORMATION
This may include:
• Products viewed
• Products added to a cart
• Products purchased
• Orders, quotations and RFQs
• Returns, exchanges or cancellations
• Order and invoice numbers
• Transaction history
• Delivery information
• Supplier or project requirements associated with your order
PAYMENT AND FINANCIAL INFORMATION
Depending on the payment method used, information relating to a transaction may include:
• Payment method
• Transaction amount
• Payment confirmation
• Transaction reference
• Billing information
• Relevant financial account or payment information
Payment-card and certain other payment information may be collected and processed directly by third-party payment processors rather than by Softcore.
We do not necessarily receive or store complete payment-card details where payment is processed securely by a third-party payment provider.
QUOTATION AND PROJECT INFORMATION
Because Softcore supplies industrial and project-related products, we may collect information submitted as part of:
• Requests for quotation
• Technical enquiries
• Product sourcing requests
• Project requirements
• Product specifications
• Delivery requirements
• Procurement enquiries
• Special-order requests
• Commercial correspondence
COMMUNICATIONS WITH US
We collect information you provide when communicating with us, including communications by:
• Email
• Telephone
• Website forms
• Customer-support enquiries
• Quotation requests
• Order correspondence
• Warranty or return enquiries
DEVICE AND TECHNICAL INFORMATION
When you use our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Network information
• Device identifiers
• Website session information
• Cookie identifiers
• Similar technical information
USAGE INFORMATION
We may collect information regarding how you interact with the Services, including:
• Pages visited
• Products viewed
• Searches performed
• Navigation through the website
• Date and time of visits
• Referring pages or websites
• Interaction with website features
• Shopping-cart activity
3. SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
DIRECTLY FROM YOU
For example when you:
• Create an account
• Place an order
• Submit a quotation request
• Submit an RFQ
• Contact us
• Complete a form
• Provide delivery information
• Request support
• Make a warranty or return enquiry
AUTOMATICALLY THROUGH THE SERVICES
Certain information may be collected automatically when you access or use our website through cookies, device information and similar technologies.
FROM SHOPIFY AND SERVICE PROVIDERS
We may receive or process information through service providers that help us operate our website and business, including providers involved in:
• Ecommerce
• Payment processing
• Analytics
• Hosting
• Cybersecurity
• Customer communication
• Order fulfilment
• Courier and logistics services
FROM SUPPLIERS AND BUSINESS PARTNERS
Where relevant to an order, quotation, warranty or sourcing enquiry, we may receive information from:
• Manufacturers
• Distributors
• Wholesalers
• Technical partners
• Courier companies
• Freight providers
• Other business partners
4. HOW WE USE PERSONAL INFORMATION
We process personal information only where there is an appropriate business or legal basis for doing so.
Depending on how you interact with us, we may use personal information for the following purposes:
PROVIDING PRODUCTS AND SERVICES
We may use personal information to:
• Process and fulfil orders
• Prepare quotations
• Respond to RFQs
• Source products
• Verify product availability
• Process payments
• Arrange deliveries
• Facilitate returns and exchanges
• Administer warranties
• Maintain customer accounts
• Provide customer support
• Communicate regarding orders or enquiries
• Provide requested products and services
CUSTOMISING AND IMPROVING OUR SERVICES
We may use information to:
• Understand how customers use our website
• Improve website navigation
• Improve product information
• Improve our catalogue and product offering
• Remember customer preferences
• Improve the customer experience
SECURITY AND FRAUD PREVENTION
We may process information to:
• Protect customer accounts
• Prevent fraudulent transactions
• Detect malicious or unlawful activity
• Protect our website and systems
• Investigate suspected misuse
• Secure our business operations
COMMUNICATION WITH YOU
We may use your contact information to:
• Respond to enquiries
• Send quotation information
• Confirm orders
• Provide payment information
• Provide delivery updates
• Respond to warranty or return enquiries
• Provide customer support
• Maintain our business relationship with you
MARKETING AND PROMOTIONAL COMMUNICATIONS
Where permitted by applicable law, we may use information to communicate with you regarding:
• Products
• Services
• Promotions
• New product ranges
• Business updates
• Related commercial information
You may opt out of promotional communications at any time using an unsubscribe option where provided or by contacting us at info@softcoregroup.co.za.
You may still receive non-promotional communications relating to orders, quotations, payments, deliveries, warranties or other transactions with us.
LEGAL AND REGULATORY PURPOSES
We may process personal information where reasonably necessary to:
• Comply with applicable laws
• Comply with tax and accounting requirements
• Maintain legally required records
• Respond to lawful government or regulatory requests
• Respond to legal proceedings
• Protect or enforce our rights
• Investigate possible violations of our terms or policies
• Prevent or investigate unlawful activity
5. LEGAL BASIS FOR PROCESSING
Depending on the circumstances, personal information may be processed because:
• It is necessary to enter into or perform a contract with you
• You have provided consent
• Processing is necessary to comply with a legal obligation
• Processing protects a legitimate interest of Softcore or another party
• Processing is otherwise permitted or required under applicable law
Where processing is based on consent, you may withdraw that consent subject to applicable law and provided that withdrawal does not affect processing that was lawfully carried out before withdrawal.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We do not sell customers' personal information as a commercial product.
We may disclose personal information to third parties where reasonably necessary for legitimate business purposes, to provide the Services or where required by law.
SHOPIFY
Our store is hosted and powered by Shopify.
Shopify collects and processes personal information relating to access to and use of the store in order to provide ecommerce and related services.
Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers.
PAYMENT PROVIDERS
Information may be shared with payment providers where necessary to:
• Process payments
• Confirm transactions
• Prevent fraud
• Process refunds
• Provide payment-related services
SUPPLIERS, MANUFACTURERS AND DISTRIBUTORS
Where required to fulfil an order, quotation, sourcing request, project requirement or warranty claim, relevant information may be disclosed to:
• Manufacturers
• Distributors
• Wholesalers
• Importers
• Technical partners
• Other suppliers
We aim to disclose only information reasonably necessary for the relevant purpose.
COURIER, FREIGHT AND LOGISTICS PROVIDERS
Where we arrange delivery, relevant information may be provided to courier or freight providers, including:
• Customer or recipient name
• Company name
• Delivery address
• Telephone number
• Email address
• Delivery instructions
• Information necessary to transport or deliver the goods
TECHNOLOGY AND BUSINESS SERVICE PROVIDERS
Information may be processed by service providers assisting us with:
• Website hosting
• Ecommerce systems
• IT services
• Cloud storage
• Cybersecurity
• Analytics
• Customer support
• Communications
• Accounting
• Marketing
• Order fulfilment
PROFESSIONAL ADVISERS
Where reasonably necessary, information may be disclosed to professional advisers such as:
• Accountants
• Auditors
• Attorneys
• Insurance providers
• Compliance advisers
LEGAL OR REGULATORY DISCLOSURES
We may disclose information where reasonably necessary to:
• Comply with law
• Comply with a court order or lawful request
• Respond to an authorised regulator or public body
• Protect our legal rights
• Prevent or investigate fraud or unlawful conduct
BUSINESS TRANSACTIONS
Information may be transferred where reasonably necessary in connection with a legitimate corporate transaction such as a restructuring, merger, acquisition or sale of all or part of our business, subject to applicable law.
7. RELATIONSHIP WITH SHOPIFY
Shopify provides the ecommerce infrastructure used to operate our online store.
Shopify may collect and process information relating to your interaction with the store in order to provide and improve Shopify's services.
Information you submit through our store may be transmitted to Shopify and to service providers in countries outside South Africa.
Shopify may also process certain information independently for its own authorised purposes in accordance with its privacy documentation.
For information regarding Shopify's processing practices or privacy rights relating specifically to Shopify, you may refer to Shopify's Consumer Privacy Policy and Shopify Privacy Portal.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags and similar technologies.
These may be used for purposes including:
• Website functionality
• Customer authentication
• Shopping-cart functionality
• Checkout
• Security
• Fraud prevention
• Remembering preferences
• Website analytics
• Performance measurement
• Advertising and marketing where permitted
Some cookies are necessary for the website and ecommerce functions to operate correctly.
Where required by applicable law, appropriate choices may be provided regarding non-essential cookies.
You may also be able to block or delete certain cookies using your browser settings. Doing so may affect some website functionality.
9. ANALYTICS AND ADVERTISING
We may use analytics, advertising and related technologies supplied by Shopify, Google or other service providers.
These technologies may collect information about your device and interaction with the Services.
Where permitted by law, information may be used to:
• Measure website usage
• Understand website performance
• Improve our products and services
• Measure advertising performance
• Deliver or measure relevant advertising
You can manage applicable browser, cookie or marketing preferences using the mechanisms made available through our website or the relevant service provider.
10. THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites, manufacturer resources, supplier pages or other online services operated by third parties.
Third-party websites operate independently from Softcore.
We are not responsible for the privacy practices, security or content of websites that we do not own or control.
You should review the privacy policies and terms of those third parties before providing personal information to them.
11. CHILDREN'S PERSONAL INFORMATION
Our website and products are primarily intended for businesses and adult customers.
We do not knowingly seek to collect personal information from children without appropriate authorisation where such authorisation is required by applicable law.
If you believe that a child has provided personal information to us without appropriate authority, please contact us at info@softcoregroup.co.za so that we can assess the matter and take appropriate action.
12. INFORMATION SECURITY
Softcore takes reasonable and appropriate technical and organisational measures intended to safeguard personal information against:
• Loss
• Damage
• Unauthorised destruction
• Unlawful access
• Unauthorised disclosure
• Unauthorised alteration
• Misuse
Our service providers may also implement security safeguards relevant to the services they provide.
No method of transmitting or storing information electronically can be guaranteed to be completely secure.
You should therefore take reasonable steps to safeguard account passwords, devices and login information and avoid sending sensitive information through insecure channels.
13. SECURITY COMPROMISES
Where Softcore becomes aware of a security compromise involving personal information, we will assess and manage the incident in accordance with applicable law.
Where notification is required under POPIA, appropriate notification will be made to the Information Regulator and affected data subjects as required by law.
14. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is otherwise required or permitted.
Retention periods may depend on factors including:
• The nature of the information
• Whether you maintain an account with us
• Whether an order or contract remains active
• Warranty requirements
• Accounting and tax obligations
• Legal requirements
• Regulatory obligations
• The need to resolve disputes
• The need to establish or defend legal claims
• Legitimate business recordkeeping requirements
When personal information is no longer reasonably required, we may securely delete, destroy, anonymise or de-identify it in accordance with applicable requirements.
15. INTERNATIONAL AND CROSS-BORDER PROCESSING
Some of our technology providers, service providers, manufacturers, suppliers or other partners may operate or process information outside South Africa.
This may include Shopify and other cloud-based technology providers.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is carried out in accordance with POPIA and other applicable legal requirements.
16. YOUR RIGHTS UNDER POPIA
Subject to applicable law and any lawful limitations, you may have rights regarding your personal information, including:
RIGHT TO ACCESS
You may request confirmation of whether we hold personal information about you and request access to applicable information.
RIGHT TO CORRECTION
You may request that inaccurate, incomplete, misleading or outdated personal information be corrected or updated.
RIGHT TO DELETION OR DESTRUCTION
You may request deletion or destruction of personal information where permitted or required by law.
RIGHT TO OBJECT
You may object to certain processing of your personal information in circumstances provided for under POPIA.
RIGHT TO WITHDRAW CONSENT
Where processing is based on your consent, you may withdraw that consent, subject to applicable law.
RIGHTS RELATING TO DIRECT MARKETING
You may object to or opt out of direct marketing communications as provided for under applicable law.
RIGHT TO COMPLAIN
You may lodge a complaint regarding the processing of your personal information with Softcore and, where appropriate, with the Information Regulator of South Africa.
17. EXERCISING YOUR PRIVACY RIGHTS
You may submit a privacy request by contacting:
Email: info@softcoregroup.co.za
Telephone: +27 64 619 3587
Please provide sufficient information for us to understand and process your request.
We may reasonably request information to verify your identity before granting access to, correcting, deleting or otherwise acting upon personal information.
We will respond within the periods required by applicable law.
We will not unfairly discriminate against you for exercising privacy rights available to you under applicable law.
18. COMPLAINTS
If you have a concern or complaint regarding the way Softcore processes your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
Contact:
Softcore (Pty) Ltd
Email: info@softcoregroup.co.za
Telephone: +27 64 619 3587
INFORMATION REGULATOR OF SOUTH AFRICA
You also have the right, where applicable, to lodge a complaint with the Information Regulator of South Africa.
Information Regulator
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg
2191
South Africa
General enquiries:
enquiries@inforegulator.org.za
POPIA complaints:
POPIAComplaints@inforegulator.org.za
Telephone:
010 023 5200
Toll-free:
0800 017 160
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including where necessary to reflect changes to:
• Our business operations
• Our website or Services
• Technology providers
• Processing practices
• Legal or regulatory requirements
Where we update this Privacy Policy, we will publish the revised version on our website and update the "Last updated" date.
Where required by law, additional notice may also be provided.
20. CONTACT US
If you have questions about this Privacy Policy, our privacy practices or the personal information we hold about you, or if you wish to exercise a privacy right, please contact:
Softcore (Pty) Ltd
Company Registration Number: 2025/519816/07
35 Anne Street
Midrand
South Africa
Email: info@softcoregroup.co.za
Telephone: +27 64 619 3587